The Dominican Republic offers the most competitive platform and lowest operational costs for the Call/Contact center industry in Latin America and the Caribbean. Leased space and telecommunications costs are in some cases lower than in both the USA and Canada. Human resources made up of skilled and multilingual agents are readily available at rather competitive costs.
| Free Zone Commercial Real Estate Leasing | US$1.8 - US$5.5 per sq.ft. / annual |
| Private Sector Commercial Real State Leasing | US$2 - US$4 per sq.ft. / annual |
| Spanish Service Representative | US$2.17 - US$2.71 per hour |
| English Service Representative | US$2.88 - US$3.58 per hour |
| Technical Help Desk | US$2.88 - US$3.58 per hour |
| Administrative Staff | US$500 - US$830 / month |
| Team Leaders / Supervisors | US$830 - US$1,160 / month |
| Center Manager | US$2,500 - US$3,000 / month |
Source: Based on survey conducted by the Center of Export & Investment of the Dominican Republic (CEI-RD).
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